Service Manager
Company: All-Ways Elevator
Location: New York
Posted on: October 19, 2024
Job Description:
Service ManagerDetailsAll-Ways Elevator, Inc., is looking to
hire the right candidate to become a part of our rapidly growing
company. We are a local, family owned and operated, full-service
Elevator Company specializing in installations, both commercial and
residential, maintenance and service on existing equipment, as well
as modernization and repairs. We pride ourselves on being a quality
run business that truly exemplifies professionalism, craftsmanship,
customer service and satisfaction. We are looking for someone who
holds true to these qualities. This opportunity will provide many
elements for the right individual to utilize their strengths and
experience.Key Responsibilities
- Manage the Service Department and ensure all calls are entered
and handled properly daily
- Oversee the elevator shut down list daily and monitor status of
returning the elevator to service
- Ensure the completion of all maintenance tickets on a monthly
basis
- Proof employee time sheets prior to submitting to payroll
- Coordinate with Field Supervisors regarding time off for field
employees
- Approve monthly ON-CALL list for technicians and ensure it is
sent out in a timely, accurate manner and manage rolling changes as
needed
- Review incoming approved work orders and direct support staff
in the procurement of necessary materials
- Manage technicians' routes and adjust for new technicians and
added elevators
- Proof technicians' daily schedules and its logistics and ensure
they are ready for assignment by 3:00 each day
- Confirm if delivery truck is needed for schedules and inform
Warehouse Manager by 3:00 daily for following day's delivery
assignments
- Have knowledge of and manage all after hour calls to ensure all
calls have either been entered into Company software and clients
have been contacted
- Manage the 24/7 service to clients, adjust schedules as needed,
inform all necessary parties to ensure customer needs are met
- Review billing of all service calls and repairs and communicate
with Accounting Department
- Supervise the purchasing of parts, assign work activities and
repairs, monitor work flow to ensure repairs are completed in an
efficient and cost-effective manner
- Enforce a transparency policy within the Service Department;
ensuring clients are always aware of the status of their elevator
and communication lines remain open
- Oversee Code Compliance Coordinators so that jurisdiction
related inspections and repairs are completed on time
- Receive follow up tickets and determine if covered by contract
or not, and facilitate accordingly
- Coordinate with the Sales Department to ensure repair proposals
are being sent out timely
- Identify, report and handle customer complaints or concerns
quickly and professionally to maintain excellent customer
relationships and ensure longevity of customers
- Direct support staff and sub-contractor(s) who may be required
to complete work on behalf of the Company to ensure that all work
is performed in a safe and professional manner and in accordance
with Company guidelines, contract terms, and insurance
requirements
- Running reports and analyzing service call history and taking
appropriate next steps
- Work with Field Supervisors to ensure Tool Box Talks are
completed weekly
- Work closely with Department Heads and other staff regarding
scheduling, quality of work and customer service. Communicate to
appropriate parties any problem areas and work to find immediate
resolution and maintain the Company's high level of quality,
integrity and customer service
- Identify, report, and assist in the resolution of Employee
concerns/complaints
- Conduct performance evaluations, reviews of support staff and
field employees
- Perform all aspects of Service Manager responsibilities and
other related tasks as the Company deems necessary and/or
assignsQualifications / Required Skills
- Previous employment in the service industry is a must. We want
to see experience in a related field working for a company who
provides full service - you must be familiar with a similar or
comparable environment
- Exceptional customer service skills
- Three to five years' Management experience in a fast-paced
setting
- Proven ability to identify issues and provide solutions
quickly
- Ability to multitask with attention to detail with a high level
of accuracy
- Need to be an excellent communicator, execute quickly, delegate
tasks, follow up and prioritize
- Proven ability to meet the project demands and deadlines
- Proficient in Microsoft Office applications
- Ability to work independently through self-motivation, as well
as being a collaborative team player
- Must be well spoken and exemplify exceptional writing and
proofreading skills
- High School Diploma
- Must have a Clean/Valid Driver's License* Resume and work
experience references must be submitted in order to be considered
for this position* Benefits Package including Health Insurance
Benefits, 401K & Paid Time off* Compensation based on
experience
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Keywords: All-Ways Elevator, Perth Amboy , Service Manager, Executive , New York, New Jersey
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